Training

Group Policy mandates before any deployment that all PIONEER employees undertake a comprehensive Training Course which also fulfills the requirement as per the PRIVATE AGENCY (REGULATION) ACT-2005 & KARNATAKA PRIVATE SECURITY AGENCY RULES -2008 (PSARA) issued by POLICE DEPARTMENT in the State. In addition to lessons on basic guarding skills they are taught the rudiments of First Aid, fire fighting and Self Defence. The training process is ongoing and progressive throughout the em¬ployees’ career to refresh and further develop their knowledge. The main topics covered:
  • Basic Training
  • Refresher Training
  • Continuous Educational and Skill Development Programs
  • Management Development Programs
  • On the Job Training at client premises

  • Our training courses are designed after having in-depth discussions with the client and assessing the training needs of the staff. The aim of these courses is to enhance the security skills of the security personnel and develop management skills in the supervi¬sory and management staff.
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Poat & Site Instactions

Before PIONEER takes up any assignment, a team of operations staff visits the site to analyze and understand the security needs of client’s premises. Based on the survey report a security setup for the premises is designed. A detailed set of instructions including charter of duties for security personnel; client’s expectations from security staff, emergency procedures and other relevant details are documented. This set of Post & Site Instructions are prepared in consultation with client.

TRAINING POLICY

At the Unit Level:
Training Officer will train the Guarding Staff at the unit monthly once.

SUPERVISION

  • we give a lot of importance to in depth and active on-the-ground supervision. In this regard, a strong operations team comprising of managers, inspectors, and patrol supervisors, who are equipped with Radio Communications & Mobile Phones, carry out checks on all our assignments and guards on a 24x7 basis.

CLIENT RELATIONS

  • At PIONEER, customer care has always been a tradition. Understanding the client’s needs, anticipating their requirements, checking on clients’ comfort levels, using feedback constructively has preempted many a crisis situation, thus contributing to the company’s growing satisfied customer base.

CLIENT FEEDBACK

  • To further improve upon our services and meet the expectations of our clients, we seek continuous comments from our Customers. We have a system whereby we get a regular Client’s Feedback that helps us not only for corrective actions wherever required but also to upgrade ourselves as regards our services.